Customer Service

Need to reach Customer Service?

We want to hear from you...

Do you have any comments or suggestions on how we can make your shopping experience better? Please tell us, we really are listening.

Call us at 1-800-971-4920 or email us at Sales@luggageguy.com.

Our mailing address

For returns comments or questions:

Luggageguy.com
201 Ireland Drive
Suite 108
McCarran, Nevada 89434

Free Shipping

Luggageguy.com is currently offering Free Shipping on all orders via FedEx Ground within the contiguous United States. For all shipping to Alaska, Hawaii, and Puerto Rico please call us at 1-800-971-4920 Monday thru Friday 8:00 am to 5:30 pm Eastern Time. FedEx does not deliver to post office boxes, please be sure to include a street address for delivery when placing your order. Items shipped via 2nd Day or 3rd Day Air, a shipping fee will be added to your order as indicated during your checkout. The price for expedited shipping is calculated upon your location and the weight and dimensions of your purchase. Please note that we ship within 1 to 2 business days, but we can not guarantee in-transit delivery times. Actual delivery dates may be subject to freight conditions beyond our control.

2nd Day & 3rd Day Air Shipments are also available.

Note that we ship promptly as promised (within one business day) but can not guarantee in-transit delivery times. Actually delivery dates are subject to freight conditions beyond our control. For faster delivery, you may select 2nd Day or 3rd Day Air freight during checkout; the cost for this freight will appear in your shopping cart prior to your confirmation of purchase.

Returns

If your are not satisfied with your purchase you may return it to us within 30 days. We will refund your purchase price, less a 15% restocking fee. We charge this fee in order to assure the highest level of quality insurance; all returns are fully inspected and repackaged. Returns made under the manufacturer's warranty are subject to the term of the warranty. You must receive a return label from Luggageguy.com. All returns must be sent back in the ORIGINAL CARTON (this carton provides proper protection and the code numbers are used to improve our shipping and handling).

Please note that if you pay for expedited shipping, that charge is not refundable. Our Free Returns offer is also not available on orders shipped to Alaska, Hawaii, and Puerto Rico. Please note that all returns will be subject to a 15% restocking fee.

Satisfaction 100% Guaranteed

Your SATISFACTION IS 100% GUARANTEED. We unconditionally guarantee all unused or defective merchandise for 30 days from the receipt of shipment. During this special promotion should you not be satisfied with your purchase, you may return it for a REFUND, and NO FREIGHT COST TO YOU All items must be in the condition you received it with all tags attached and in the original carton. Your original form of payment will be credited for the price of your purchase. Please allow one to two billing cycles for the refund to appear on your statement. All returns are subject to a 15% restocking fee.

Sales Tax

We collect Sales Tax only for orders shipped to Nevada and New Jersey.

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