Customer Service

Information

Need to reach Customer Service?

We want to hear from you...

Do you have any comments or suggestions on how we can make your shopping experience better? Please tell us, we really are listening.

Call us at 1-800-971-4920 or email us at Sales@luggageguy.com .

Our mailing address

For returns, comments or questions:

Luggageguy.com

700 USA Parkway

McCarran, Nevada 89434

Free Shipping

LuggageGuy.com is currently offering Free Shipping on all orders via UPS Ground within the contiguous United States. 

For all shipping to Alaska and Hawaii please call us at 1-800-971-4920 Monday thru Friday 8:00 am to 5:30 pm Eastern Time for delivery rates.

UPS does not deliver to post office boxes, please be sure to include a street address for delivery when placing your order.

                   

 2nd Day & 3rd Day Air Shipments Are Also Available.

For items shipped via 2nd Day or 3rd Day Air, a shipping fee will be added to your order. The price for expedited shipping is calculated based upon your location, the weight and dimensions of your purchase. Please call us at 1-800-971-4920 Monday thru Friday 8:00 am to 5:30 pm Eastern Time for shipping rates. 

Please note that we ship within 1 to 2 business days from our warehouse, but we cannot guarantee in-transit delivery times. Actual delivery dates may be subject to freight conditions beyond our control. 

Returns

  • If you are not satisfied with your purchase you may return it to us within 30 days.
  • We will refund your purchase price, less a 15% restocking fee. We charge this fee in order to ensure the highest level of quality assurance.
  • Returns made under the manufacturer's warranty are subject to the terms of the warranty.
  • You must receive a return label from LuggageGuy.com.
  • All returns must be sent back in the ORIGINAL CARTON (this carton provides proper protection and the code numbers are used to improve our shipping and handling).

Please note: If you pay for expedited shipping, that charge is not refundable. Our Free Returns offer is also not available on orders shipped to Alaska, Hawaii, and Puerto Rico. All returns will be subject to a 15% restocking fee.

Promotional Codes:

Only One Promotional or Coupon code can be used per order. Offers cannot be combined. 

Satisfaction 100% Guaranteed

Your SATISFACTION IS 100% GUARANTEED. We unconditionally guarantee all unused or defective merchandise for 30 days from the receipt of shipment. During this special promotion should you be dissatisfied with your purchase, you may return it for a REFUND, and NO FREIGHT COST TO YOU. All items must be in the condition you received them with all tags attached and in the original carton. Your original form of payment will be credited for the price of your purchase. Please allow one to two billing cycles for the refund to appear on your statement. All returns are subject to a 15% restocking fee.

Sales Tax

We collect Sales Tax only for orders shipped to Nevada and New Jersey.

Contact Us
Name:*
Email:*
Phone Number:
Message: *
* Required Fields